Národní úložiště šedé literatury Nalezeno 2 záznamů.  Hledání trvalo 0.01 vteřin. 
Analysis of Call Center Performance Using Statistical Methods
Přikrylová, Veronika ; Novotná, Veronika (oponent) ; Doubravský, Karel (vedoucí práce)
The master’s thesis analyzes the key performance areas of the call centre, which contact debtors of nonbank company, which provides loans. An author analyze a collection process with a wide range of statistical methods and then propose actions, which would lead to do this process more effective, which overall will lead to a better performance of whole call centre.
Analysis of Call Center Performance Using Statistical Methods
Přikrylová, Veronika ; Novotná, Veronika (oponent) ; Doubravský, Karel (vedoucí práce)
The master’s thesis analyzes the key performance areas of the call centre, which contact debtors of nonbank company, which provides loans. An author analyze a collection process with a wide range of statistical methods and then propose actions, which would lead to do this process more effective, which overall will lead to a better performance of whole call centre.

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